Privacy Policy

Last Updated: July 18, 2026

Roast Aroma Inc. ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes how we collect, use, maintain, and disclose information collected from users of the RoastPlan service, including our website and mobile applications (collectively, our "Service").

1. Information We Collect

1.1 Personal Information

We collect several types of information from and about users of our Service, including:

• Contact information (such as name, phone number, email address, and postal address)
• Billing information and payment details (such as payment method information, billing address)
• Delivery information (such as delivery address, delivery instructions, access codes)
• Account preferences and subscription details
• Communications and correspondence with us
• Device, usage, and location information when you use our Service

1.2 Usage and Technical Information

When you interact with our Service, we may automatically collect certain information, including:

• Details about your device (such as IP address, device type, operating system)
• Browser information and statistics
• Clickstream data and actions taken on our Service
• Location data to optimize delivery services
• Usage patterns and preferences

2. How We Collect Information

We collect information from you in various ways, including:

• Directly from you when you provide it to us (such as during account creation, subscription management, or when contacting customer service)
• Through automated technologies and interactions (such as cookies, web beacons, and other tracking technologies)
• From third-party service providers (such as payment processors, delivery services, or analytics providers)
• From publicly available sources

By using our Service, you consent to our collection of information as described in this Privacy Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and fulfill your subscription and orders
• Send notifications and updates about your subscription and deliveries
• Communicate with you about products, services, offers, and promotions
• Personalize your experience and deliver content and product offerings relevant to your interests
• Develop new products and services
• Analyze and optimize our business operations
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect our rights, property, or safety, and that of our users or others
• Comply with applicable laws, regulations, or legal processes
• Fulfill any other purpose for which you provide information or for which we have legitimate business interests

We may combine information we collect about you from various sources to enhance our ability to serve you, to tailor our content to you, and to offer you opportunities to purchase products and services that we believe may be of interest to you.

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Partners: We may share information with business partners, such as roasters, delivery services, or marketing partners, to offer you certain products, services, or promotions.
• Business Transfers: If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Roast Aroma Inc., our users, or others.
• With Your Consent: We may share your information with third parties when you consent to such sharing.

We may also share aggregate or anonymous non-personal information with third parties for research, marketing, analytics, and other purposes, provided such information does not identify a particular individual.

5. Data Analytics and Improvement

We use various analytical tools and methodologies to better understand user behavior, preferences, and trends. This analysis helps us improve our offerings, enhance user experience, and develop new features. By collecting and analyzing user data, we can:

• Identify popular coffee preferences and consumption patterns
• Optimize delivery routes and logistics
• Enhance our subscription recommendation systems
• Improve the overall functionality and user interface of our Service
• Develop targeted marketing campaigns
• Identify and address potential service issues

This data-driven approach allows us to continuously evolve our business and better serve our users. Your use of our Service constitutes consent to these analytical practices.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Accessing, correcting, or deleting your personal information
• Restricting or objecting to our use of your personal information
• Withdrawing consent where processing is based on consent

To exercise these rights, please contact us by emailing hello@roastplan.com. Please note that certain information may be retained for legitimate business or legal purposes even after you request deletion.

You can also manage certain aspects of information collection and use by adjusting the settings on your device or browser. However, please note that if you decline to share certain information, you may not be able to access all or some of our Service's functions.

7. Communications and Marketing

By creating an account with RoastPlan, you consent to receive transactional messages related to your account and subscription via SMS and/or email to your registered phone number and email address. These essential communications include:

• Authentication and verification messages
• Subscription updates and notifications
• Delivery information and status updates
• Payment confirmations and billing notices
• Service updates and important announcements

We may also use your information to provide you with marketing communications about products, services, and promotions that may be of interest to you. You may opt out of receiving marketing communications by following the unsubscribe instructions provided in those communications or by contacting us directly. Please note that even if you opt out of marketing communications, you will continue to receive transactional and service-related messages.

8. Data Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls, and any payment transactions will be encrypted.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.

9. Third-Party Services and Links

Our Service may contain links to third-party websites, services, or applications that are not owned or controlled by Roast Aroma Inc. We are not responsible for the privacy practices or the content of such third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to them.

We may use third-party payment processors to process payments made through our Service. Your payment information is subject to the privacy policies and security standards of these payment processors.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations
• The existence of any legal claim related to your relationship with us
• Business and operational needs

Even after your account is closed, we may retain certain information to comply with our legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes.

11. Business Intelligence and Research

We use data collected through our Service to conduct research and analysis aimed at improving our business operations, product offerings, and customer experience. This may include:

• Market research and trend analysis
• Product development and enhancement
• Customer behavior and preference analysis
• Service optimization and efficiency improvements
• Predictive modeling and forecasting

These activities help us make informed business decisions and enhance our ability to meet customer needs. The insights gained may also be used to develop aggregate, anonymized reports that may be shared with business partners or used for marketing purposes.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes we make will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Your continued use of our Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

13. International Data Transfers

Roast Aroma Inc. is based in Canada. By accessing or using our Service, your information may be transferred to, stored, and processed in Canada or other countries where our service providers maintain facilities. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to countries outside your country of residence, including Canada, which may have different data protection rules than in your country.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@roastplan.com

RoastPlan is a product of Roast Aroma Inc.