Last Updated: August 6, 2026
Welcome to RoastPlan ("we," "our," or "us"), a product of Roast Aroma Inc. These Terms of Service ("Terms") govern your access to and use of the RoastPlan coffee subscription service, including our website (roastplan.com), mobile applications, and related services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
RoastPlan is a coffee subscription service that delivers freshly roasted, customized coffee to customers. Our service includes:
RoastPlan is a coffee subscription service that delivers freshly roasted, customized coffee to customers. Our service includes:
To use our Service, you must create an account using your phone number. You agree to provide accurate and complete information during registration and to keep this information current. All communication regarding your account, subscription, and deliveries will be conducted via your registered phone number.
You are responsible for maintaining the confidentiality of your account information, accessing the platform using your provided phone number, and authenticating/verifying using the same phone number. You agree to:
RoastPlan offers a flexible subscription model with the following features:
You are responsible for ensuring that your subscription preferences are accurate at all times. We are not responsible for orders processed based on your selected preferences if you fail to update them.
By subscribing to RoastPlan, you authorize us to charge the payment method on file for your subscription on a recurring basis until your subscription is canceled or paused. We require at least one payment method to remain on file at all times. If you wish to remove your payment method, you must request an account deletion.
You may modify your subscription at any time, subject to the cutoff time (Saturday 10 AM EST). No order changes or cancellations are permitted after the cutoff date, and you are responsible for payment of any orders processed after the cutoff time:
In the event that a coffee selection is sold out or unavailable, we reserve the right to remove the coffee from your order or replace it with a different coffee at the discretion of the company. You will be notified of any such changes via your registered mobile number.
All orders and modifications must be finalized by Saturday 10 AM EST. Any changes after this time will apply to the next scheduled delivery. Orders in process after the cutoff time cannot be modified or canceled, and you will be responsible for payment.
RoastPlan offers two delivery methods. Eligibility is determined by the delivery address you provide; the available method(s) and exact pricing are shown during checkout before any change is confirmed.
Customers select a delivery method during signup. Eligibility for same-day delivery is determined by the address; addresses outside our same-day service zone are automatically routed to standard shipping. You can change your delivery method at any time via account settings, subject to address eligibility. Where multiple methods are available for an address, you may choose between them on a per-address basis.
In the event of delivery issues:
All prices are listed in Canadian Dollars (CAD) and are subject to change. Current subscription prices will be displayed in your account dashboard.
We accept various payment methods as indicated during the checkout process. You represent and warrant that you have the legal right to use any payment method you provide. We require at least one payment method to remain on file at all times.
You will be billed automatically according to your subscription cycle. The charge will process shortly after the cutoff time for each delivery.
We reserve the right to adjust pricing for our products or services at any time. We will provide notice of any price changes via your registered mobile number.
We do not offer refunds except in cases where there is a verifiable issue with the product you received. All refund requests will be evaluated on a case-by-case basis and are issued at the sole discretion of Roast Aroma Inc.
You may modify your subscription at any time through your account dashboard before the cutoff time, including:
No changes are permitted after the cutoff time (Saturday 10 AM EST) for the upcoming delivery.
You may pause your subscription at any time before the applicable cutoff time (Saturday 10 AM EST).
You may cancel your subscription at any time through your account dashboard without penalty. Cancellations received before the cutoff time will prevent charges for the upcoming delivery. Cancellations after the cutoff time will take effect for the subsequent delivery cycle, and you will be responsible for payment of the current processing order.
Our Privacy Policy, which outlines how we collect, use, and disclose your personal information, is incorporated into these Terms by reference.
By creating an account, you consent to receive SMS messages related to your account and subscription, including delivery notifications, subscription updates, and service changes. All notifications will be sent primarily to your registered mobile number. You may opt out of marketing communications while continuing to receive essential service notifications.
When using our Service, you agree not to:
You must be at least 18 years old to use the Service.
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are owned by Roast Aroma Inc. and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, or commercial purposes.
The service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, in no event shall Roast Aroma Inc. be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
In no event shall our total liability to you for all claims exceed the amount paid by you to us during the past six months.
Coffee products may vary in taste, appearance, and effect based on various factors. We make no guarantees regarding specific taste profiles or individual responses to our products.
Before filing a claim against RoastPlan, you agree to attempt to resolve the dispute informally by contacting us. We'll attempt to resolve the dispute informally by contacting you via your registered phone number.
If we cannot resolve a dispute informally, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the ADR Institute of Canada.
Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. Your continued use of the Service constitutes your acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
These Terms constitute the entire agreement between you and Roast Aroma Inc. regarding our Service and supersede all prior agreements and understandings, whether written or oral.
If you have any questions about these Terms, please contact us at:
Email: hello@roastplan.com
RoastPlan is a product of Roast Aroma Inc.